Response Validator Agent

Purpose

Response Validator Agent is designed to analyze incoming questions and determine how they should be handled by classifying the query and routing it to the appropriate knowledge source or specialized handler.

Primary users

The agent is intended for both user groups specified in the provided information, with the exact user profiles not further specified.

Where it fits (process/stage/trigger)

The agent fits at the point where a user query is received and needs to be evaluated before being answered, routed, or escalated based on its content, metadata, department, and urgency.

Key capabilities / workflow

The agent analyzes user query text and query metadata, identifies the query category, determines whether escalation is required, and produces a routing decision that directs the query toward the appropriate knowledge source or specialized handler.

Inputs

Typical inputs include user query text and query metadata such as department and urgency. The dataset is marked as TO BE ADDED.

Outputs / Deliverables

The agent outputs a routing decision, a query category, and an escalation flag.

Value

The agent helps improve query handling by supporting faster classification, clearer routing decisions, and more consistent escalation identification for incoming questions.