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Hey Max - The AI field companion for disability support teams
Job coaches and direct support professionals work in the community, next to the people they support. The answers they need sit in long support plans, policy manuals, a desktop-first records system and colleagues' memory. Today it takes about 3 minutes to find the basics on a client you are covering for, and 1 to 4 hours to get a colleague's answer on a policy question. Hey Max answers where the work happens, by voice or text, between two tasks.
Key features:
- Instant client facts
- What's next in the shift
- Client-specific coaching
- Health and safety flags
- Sourced policy answers
- Guided escalation
- Case notes
- Voice and mobile first
- Manager control center: analytics, document library, access control, record health
Built on your documents: handover briefs and support plans, positive behavior support and safety plans, organization policies and procedures, and state rules on incident reporting. Hey Max only uses the approved sources you choose.
Proven results:
- 100% of pilot users found client information within 60 seconds
- 88% rate it better than today's process
- Ease of finding the right policy rose from 2.5 to 4.1