MCO Assist

Purpose

MCO Assist supports maintenance teams by helping diagnose incidents, recommend actions, and guide technicians step by step using provided questions, photos, official documentation references, and incident ticket information.

Primary users

MCO Assist is intended for external, client-facing maintenance users working in defense, aerospace, and heavy industry contexts, especially technicians or maintenance teams handling equipment incidents.

Where it fits (process/stage/trigger)

MCO Assist fits into the maintenance incident resolution process when a user submits a question and, when available, an image or photo related to an incident that requires diagnosis, documentation-backed guidance, and potential reporting.

Key capabilities / workflow

MCO Assist analyzes the user question and image, uses official documentation references such as the FAA Aviation Maintenance Technician Handbook chapter 12 extract and incident ticket data, checks whether an applicable AD/SB is detected, provides an immediate alert when applicable, guides the diagnosis, and prepares a validated incident report for email delivery.

Inputs

The typical inputs are a user question and an image or photo, supported by available datasets including the FAA Aviation Maintenance Technician Handbook chapter 12 extract and incident ticket information.

Outputs / Deliverables

The outputs are a guided diagnosis with cited documentation references, a resolution procedure sourced from official documentation, an immediate alert if an applicable AD/SB is detected, and a validated incident report sent by email covering equipment, diagnosis, solution, status, and recommendations.

Value

MCO Assist helps maintenance teams move from incident observation to documented resolution more efficiently by combining step-by-step guidance, official reference citations, immediate AD/SB alerting, and structured incident reporting.