Communications Surveillance Alert Triage

Purpose

Communications Surveillance Alert Triage automates the creation of a draft triage pack for communications surveillance alerts, using an alert number to support the collection of relevant evidence, classification, recommended next steps, and escalation to relevant stakeholders.

Primary users

The primary users are external client-facing users, with the agent associated with the CIB team or business unit and intended to support surveillance alert triage activities.

Where it fits (process/stage/trigger)

The agent fits into the surveillance alert review process after an alert has been identified and an alert number is available, helping prepare the triage materials needed before stakeholder escalation or follow-up action.

Key capabilities / workflow

The workflow uses the alert number to analyze the alert, gather relevant evidence from available surveillance alert information and related policies, classify the alert where possible, generate a draft triage pack, and support automated escalation to relevant stakeholders.

Inputs

The specified input is the alert number. Relevant datasets may include communications surveillance alerts across text, voice, and email channels, policies relating to different types of alerts and escalation methods, and manually verified results from past alerts.

Outputs / Deliverables

The output is a draft triage pack for the surveillance alert, containing relevant evidence, classification, recommended next steps, and automated escalation to relevant stakeholders.

Value

The agent helps streamline communications surveillance alert triage by preparing a structured draft pack that brings together evidence, classification, next steps, and escalation support, reducing manual effort in the triage preparation process.