Care Diagnostic Agent

Purpose

The Care Diagnostic Agent supports luxury after-sales case diagnosis by identifying defects from product images and service data, then recommending repairs, parts, and routing based on the available repair datasets.

Primary users

The primary users are external client-facing users involved in after-sales interactions who need support diagnosing repair cases and identifying appropriate next steps.

Where it fits (process/stage/trigger)

The agent fits into the after-sales service process when a client-facing repair case is opened and product images or repair history are available for diagnostic review.

Key capabilities / workflow

The agent analyzes product images and repair history, checks whether a defect can be identified, searches repair datasets, validates whether a repair path is complete, and generates repair recommendations before routing the case.

Inputs

Typical inputs include product images and repair history, supported by repair datasets used as the diagnostic reference source.

Outputs / Deliverables

The main output is repair recommendations, with the use case also indicating recommendations for parts and routing when available from the diagnostic process.

Value

The agent helps streamline luxury after-sales diagnostics by supporting faster, more consistent identification of defects and repair recommendations for client-facing service cases.