#SuccessStories - When Growth Outpaced Process: How Sia Put AI Agents into An Post's Finance Operations

1. Context

Parcel volumes have grown enormously with e-commerce, and finance processes built for a much smaller business can quickly become a bottleneck. AI agents can take on repetitive checks and drafting, provided they are grounded in real operational pain points and people keep control of decisions.

An Post's parcel volumes rose by 1,430% between 2015 and 2025, from 5 million to 86 million, with EUR 300 million of billings running on a process built for around 30 million parcels.

2. Client Challenge

An Post's business was under strain from its own growth:

• 40% of the finance team's day was absorbed by overcharge queries.
• Revenue was lost to manual interventions, sustained overtime and system limits on growth.

3. What Sia Did ?

Sia ran a rapid discovery, then put agents into production:

• Rapid discovery: an 80/20 diagnostic of where AI removes manual work and recovers revenue, scoped on remittances, Special Price Agreement setup and query handling.
• First agent: an agent for customer query handling that checked the agreed rate, calculated the variance and drafted the reply for the team to approve.
• Process first: one contained agent live first, then scale, with benefits set up front and measured each sprint against a 3x return target; every agent grounded in a real operational pain point.

4. Results & Outlook

The An Post team kept every decision and got time back for customers, with benefits measured each sprint against a 3x return target as the agents scaled.

By starting from the process and defining value before the build, Sia helps operators turn AI agents into measurable finance gains.