Voice Compliance Agent

Purpose

Voice Compliance Agent supports voice compliance by transcribing calls, checking mandatory MIFID2 and insurance mentions, flagging gaps, and producing compliance scorecards and coaching insights.

Primary users

The primary users are external client-facing users who need to review voice or audio interactions against defined compliance rule sets.

Where it fits (process/stage/trigger)

Voice Compliance Agent fits after voice or audio recordings, transcripts, and rule sets are available for review, enabling compliance checks on client-facing calls.

Key capabilities / workflow

Voice Compliance Agent processes voice, audio, recordings, or transcripts, extracts and checks required mentions against rule sets, identifies missing coverage, and generates scorecards with coaching insights.

Inputs

Typical inputs include voice or audio files, call recordings, transcripts, and rule sets covering required MIFID2 and insurance mentions.

Outputs / Deliverables

Outputs include transcripts, mention coverage, compliance scorecards, flagged gaps, and coaching insights.

Value

Voice Compliance Agent helps identify whether required compliance mentions are present in calls and provides structured scorecards and coaching insights to support compliance review and improvement.