SiaGPT Support Chatbot

Purpose

SiaGPT Support Chatbot acts as a first-line support assistant dedicated to SiaGPT users, helping respond to user questions by using available knowledge base content and supporting escalation when needed.

Primary users

The agent is intended for internal use by SiaGPT users who need support, with ownership identified as Pierre-Charles Dubois within CIO Advisory.

Where it fits (process/stage/trigger)

The agent fits at the first-line support stage, triggered when a SiaGPT user asks a question or needs assistance related to SiaGPT.

Key capabilities / workflow

The workflow starts by analyzing user questions, searching relevant knowledge base content, drafting ticket responses when information is available, checking whether the response is sufficient, and creating escalations when the issue cannot be resolved through the available content.

Inputs

The agent uses user questions and knowledge base content as its main inputs, with LLM training data identified as the available dataset.

Outputs / Deliverables

The agent produces ticket responses for user support requests and escalations when the request requires further handling.

Value

SiaGPT Support Chatbot provides a dedicated first-line support channel for SiaGPT users, helping structure support responses and route unresolved questions toward escalation.